{"id":11,"date":"2025-10-29T14:44:15","date_gmt":"2025-10-29T14:44:15","guid":{"rendered":"https:\/\/authore.g5plus.net\/?page_id=11"},"modified":"2026-01-27T19:48:59","modified_gmt":"2026-01-27T19:48:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mabooko.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ace706a e-flex e-con-boxed e-con e-parent\" data-id=\"ace706a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e28499c e-flex e-con-boxed e-con e-child\" data-id=\"e28499c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90f2f18 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"90f2f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39fa2cf elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"39fa2cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Shop with Confidence.<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">At Mabooko, we are readers too. We understand that buying a book online requires trust. That is why we offer a transparent policy to ensure you get exactly what you paid for: a high-quality, original paperback edition book.<\/span><\/p><h4 class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">&#8211; The &#8220;Originality&#8221; Guarantee<\/span><\/h4><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">If you receive a book and believe it is a counterfeit printout, we will provide a <\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Full Refund + Return Shipping Costs<\/span><\/strong><span class=\"ng-star-inserted\">. <\/span><span class=\"ng-star-inserted\">(We are confident this won&#8217;t happen because we import directly from official publishers).<\/span><\/p><hr class=\"ng-star-inserted\" \/><h4 class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">1. Return Period<\/span><\/h4><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">You have\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">7 days<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0from the date of delivery to request a return or exchange.<\/span><\/p><h4 class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">2. Eligibility for Returns<\/span><\/h4><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">To be eligible for a return, the book must be:<\/span><\/p><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Unused:<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0It must look brand new.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Undamaged:<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0No folded pages, broken spines, or coffee stains.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">In Original Packaging:<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0If the book came shrink-wrapped, it must remain sealed (unless there is a printing defect inside).<\/span><\/p><\/li><\/ul><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Note: We cannot accept returns for books that have visibly been read.<\/span><\/p><h4 class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">3. How to Request a Return<\/span><\/h4><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">We make it easy. No need to fill out complex forms.<\/span><\/p><ol class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Contact Us:<\/span><\/strong><span class=\"ng-star-inserted\"> Send a message to our WhatsApp support (+212660603322) or email <\/span><strong class=\"ng-star-inserted\"><a class=\"ng-star-inserted\" href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Acontact%40mabooko.com\" target=\"_blank\" rel=\"noopener\"><span class=\"ng-star-inserted\">contact@mabooko.com<\/span><\/a><\/strong><span class=\"ng-star-inserted\">.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Send a Photo:<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Attach a picture of the book\u2019s condition.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Ship it Back:<\/span><\/strong><span class=\"ng-star-inserted\"> We will guide you on how to send the package back to our warehouse via Amana\/Aramex\/Ozon.<\/span><\/p><\/li><\/ol><h4 class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">4. Refunds &amp; Exchanges<\/span><\/h4><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Once we receive your return and inspect it, you can choose:<\/span><\/p><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Option A: Exchange (Fastest)<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">We send you a different book of the same value immediately. Perfect if you just changed your mind about the title.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Option B: Store Credit<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">We give you a voucher code for the full value to use on your next order.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Option C: Cash Refund<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Since you paid Cash on Delivery, we cannot refund &#8220;Cash&#8221; instantly. We will refund you via\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Bank Transfer<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0(RIB) or\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Wafacash\/Cashplus<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0within 3-5 business days after inspection.<\/span><\/p><\/li><\/ul><h4 class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">5. Shipping Costs for Returns<\/span><\/h4><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Our Fault (Wrong book \/ Damaged \/ Defect):<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0We pay for everything.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Change of Mind (You ordered the wrong book):<\/span><\/strong><span class=\"ng-star-inserted\"> You will be responsible for the return shipping fee (approx. 35 DH via Amana\/Aramex\/Ozon).<\/span><\/p><\/li><\/ul><hr class=\"ng-star-inserted\" \/><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Questions?<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">We are here to help. Reach out to us on WhatsApp!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refund Policy Shop with Confidence.At Mabooko, we are readers too. We understand that buying a book online requires trust. That is why we offer a transparent policy to ensure you get exactly what you paid for: a high-quality, original paperback edition book. &#8211; The &#8220;Originality&#8221; Guarantee If you receive a book and believe [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mabooko.com\/fr\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mabooko.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mabooko.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mabooko.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mabooko.com\/fr\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/mabooko.com\/fr\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/mabooko.com\/fr\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}